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Hp Laptop Dvd Drive Not Working

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If Windows recognizes the CD/DVD drive, but the disc burning software does not detect the drive, refer to Software for burning discs does not recognize the drive. Step 2: Checking the drive name in Device Manager in Windows 7 Use the following steps to reinstall the drive in Device Manager and to find if Windows is able to Solved! In the search bar, type Playing and Burning and open the Playing and Burning CDs, DVDs, and Blu-ray discs troubleshooter or click Fix this problem and then click Run. Check This Out

Confirm the deletion by clicking Yes. When I go to Device Manager I see Device Status: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) I Reply 1 1 LSmiler Honor Student Posts: 2 Member Since: ‎07-02-2010 Message 3 of 13 (57,303 Views) Report Inappropriate Content Re: CD/ DVD Drive is not reading any discs! - HP How do I get my computer to recognize it had a CD/DVD device?

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The computer exits the BIOS and starts into Windows. A copy of the registry has been saved for back-up purposes to the Documents folder. Plastic discs can be easily scratched and the data on the disc can be destroyed if left in the sun.

Under System and Security, click Find and fix problems. Use the following steps: Go to HP Customer Support (in English), click the Support tab, click Drivers & Downloads, then select your product category. Show me how Click Start, and then enter regedit into the Search field. Dvd Drive Not Reading Discs Windows 7 Figure : Example of CD/DVD drive listing in notebook BIOS Press Esc, then press Enter to Exit BIOS.

Use the following steps to reinstall the drive in Device Manager and to find if Windows is able to recognize the drive. Dvd Drive Not Detected In Windows 10 View Solution. Step 8: Testing for CD/DVD drive hardware failure The laser alignment and the hardware that supports it must retain a high degree of accuracy. Visit now Z7_3054ICK0KGTE30AQO5O3KA30H4 hp-feedback-banner-portlet Actions ${title} Loading...

and Product No. Windows 10 Cd Drive Not Showing Up Figure : Registry Editor: LowerFilters key Close the registry editor and restart the computer. If you are using a notebook computer, skip to Step 5. For more information about testing for CD/DVD drive hardware failures, refer to the HP support document Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7).

Dvd Drive Not Detected In Windows 10

Z7_3054ICK0KGTE30AQO5O3KA3016 hp-feedback-input-portlet Actions ${title} Loading... http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/My-DVD-drive-is-not-working/td-p/1252145 Unplug all non-essential external plug and play devices, especially cameras. Hp Dvd Driver Download Close the Registry Editor and restart the computer. Dvd Drive Not Reading Discs Windows 10 Then, you can restore the registry if a problem occurs.

Showing results for  Search instead for  Do you mean  or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this http://swusf.org/dvd-drive/hp-laptop-cd-drive-not-working-windows-7.html Make sure the disc type is compatible with both the computer burning the disc and the computer playing the disc (CD-R, DVD+R, etc.). If you think you have received a fake HP Support message, please report it to us by clicking on the blue “Report Inappropriate Content” button above the message. For more information, see HP Notebook PCs - Installing and Using HP Support Assistant. Hp Dvd Drivers Windows 10

Step 3: Resetting the power on computers running Windows 7 Under certain conditions the drive might lose communication with Windows, even after restarting Windows. Bad data, scratches, or smudges on discs is preventing the drive from reading the data. To correct the problem and allow the software to detect the drive again, uninstall the CD/DVD recording software, restart the computer, reinstall the disc recording software, and then restart the computer this contact form Use the following steps to test the discs and the drive from a command prompt: Click Start , and enter CMD into the Search field.

If the CD/DVD drive is listed as normal, with no special icons , Windows is detecting the drive but other software used to burn discs might not be detecting the drive. Dvd Not Working Windows 10 Select the version of Windows the computer is using. Figure : Audio CD options in AutoPlay Click Save to keep the changes and close AutoPlay.

If any messages open stating that Windows is installing new hardware, wait for Windows to finish before checking to see if the CD/DVD drive is available.

Updating the device drivers, software, and firmware Sometimes the default drivers provided with Windows are not up-to-date. This can damage the optics inside the drive and make matters much worse. The disc drive should now be recognized by your recording software. Dvd Drive Not Recognized Windows 10 If the troubleshooter detects problems, follow the instructions to fix the problem.

Support Forum Join the conversation! Z7_3054ICK0KGTE30AQO5O3KA3015 hp-online-communities-portlet Actions ${title} Loading... Do the following depending on what is shown in the Device Status section: If error code 10, 19, 31, 32, 39 or 41 is shown in Device Status, a problem exists http://swusf.org/dvd-drive/hp-pavilion-laptop-dvd-drive-not-working.html Click Device Manager.

While the tasks do not need to be performed in order, it is recommended that you perform them in order to be thorough. Figure : Scan for hardware changes in Device Manager Open Device Manager and verify that your device drivers are listed once again. Follow these steps to use the Hardware and Devices troubleshooter to check for problems with your CD/DVD drive: Click Start , and then click Control Panel. If Windows does not recognize the drive, repeat Step 2 to see if the drive name appears in Device Manager and troubleshoot disc burning software if needed.

If AutoPlay is set to take no action when discs are inserted or if AutoPlay is not enabled, nothing may happen when a disc is inserted. Figure : Example of CD/DVD drive listing in BIOS version 7 or greater Press the Esc key to exit Device Configuration. See also HP Support Assistant Z7_3054ICK0KGTE30AQO5O3KA3016 hp-feedback-input-portlet Actions ${title} Loading... If there is no CD/DVD drive listed in BIOS, the problem is probably hardware-related.

It is probably related to the software configuration in Windows. Select Computer in the main window. Complementary Content IBM WebSphere Portal Home IBM Logo Sign Up Log In Contact HP - Anonymous Contact HP Product Context View Support Home Test page Product Home Product Warranty Result ConcentraWrapper To do so, skip to Replacing the PxHelp20registry value.

If the liquid from the repair kit has not dried thoroughly, the liquid may come off of the disc when the disc spins up. Select Boot Options then press Enter. Ask the community! Click Next.

Make sure that you have tried burning and playing from three different brands of blank discs before troubleshooting the drive. If all discs pass, the drive can read the startup data on the discs and the drive is good.