On a desktop computer Press and hold the power button for 5 seconds to turn your computer completely off. Use the following steps to help determine if discs or the drive need further attention: Insert a software CD (like a game or business software) into the CD/DVD drive and note See the HP support document Choosing Compatible Media for Your Optical Drive (in English). Figure : Find and fix problems in Control Panel Under Hardware and Sound, click Configure a device. Check This Out
Next click to open DVD/CD-ROM Drives. Make sure the disc type is compatible with both the computer burning the disc and the computer playing the disc (CD-R, DVD+R, etc.). Software for burning discs does not recognize the drive in Windows 7 If the CD/DVD writing software displays notification that no drive is detected, use the steps in this section. note: Make sure that you can reinstall your disc burning software before you uninstall it. http://support.hp.com/us-en/document/c03280768
A list of files and folders should display on the screen. Figure : Example: Roxio Creator - Advanced options, Drive Speed setting Figure : Example: Cyberlink Power2Go - Configuration Information, Burner tab Step 3: Removing the drive from Device Manager on computers Be careful not to dislodge other cables. Use the arrow keys to select Device Configuration, and then press Enter.
Confirm the deletion by clicking Yes. A copy of the registry has saved for back-up purposes to the Documents folder. How does HP install software and gather data? Go Here Step 8: Testing for CD/DVD drive hardware failure The laser alignment and the hardware that supports it must retain a high degree of accuracy.
Use the arrow keys to select Device Configuration, and then press Enter. Hp Dvd Burner Software Close the Registry Editor and restart the computer. Gently remove and reinsert the CD/DVD drive data cable from the connector on the motherboard. If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually.
Once you have tested several types of discs, try using the failed discs in another drive in another computer to see if they can be read. If the drive is still missing after using the troubleshooter, continue to the next step. note: Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. this contact form note: If you suspect that the drive might be bad after using these steps, test the drive to see if the hardware has failed.
percaine 261,621 views 5:52 DVD player wont read dvd or cd repair - Duration: 7:26. If you have a notebook computer, remove all batteries from their compartments, wait 10 seconds, then reinsert the battery (or batteries). If it does not work, use the Hardware and Devices troubleshooter. Dvd Drive Not Recognized Windows 10 Showing results for Search instead for Do you mean or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this
If not, Use HP Hardware Diagnostic software to test the CD/DVD drive. Follow these steps to use the Hardware and Devices troubleshooter to check for problems: In Windows, search for and open Find and Fix Problems. The Registry Editor opens. navigate here Press the Enter key and look at the list.
Remove all CD writing software (Cyberlink Power2Go) using the Programs and Features window in Control Panel. In Device Manager, click Action, select Scan for hardware changes, then wait for Windows to find and install the CD/DVD drive. If any discs fail to open, set the failed discs aside. Double-click DVD/CD-ROM drives to expand the category.
Then complete the following steps. For more help, you can read Using Recovery Manager to Restore Software and Drivers in Windows7.