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Hp Laptop Cd Dvd Drive Not Working

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If there is no CD/DVD drive listed in BIOS, the problem is probably hardware-related. Figure : Scan for hardware changes When the installation finishes, the drive name should appear in Device Manager. Step 2: Replacing the PxHelp20 registry value Use the following steps to replace the PxHelp20 registry value: In Windows, search for and open regedit. Turn on the computer and immediately press the F10 key repeatedly until the BIOS Setup Utility screen appears. have a peek here

If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value, and press the Delete key. Use the following steps to test the discs and the drive from a command prompt: Click Start , and enter CMD into the Search field. A new LowerFilters value containing PxHelp20 is listed in the Registry Editor window. Open CyberLink Power2Go and verify that a drive name appears as the destination selection. http://support.hp.com/us-en/document/c03370738

Hp Laptop Dvd Drive Not Reading Discs

Close the Registry Editor and restart the computer. For more information about testing for CD/DVD drive hardware failures, refer to the HP support document Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7). Figure : Opening Command Prompt Enter diskpart at the command prompt.

Unplug all non-essential external plug and play devices, especially cameras. If the operating system does not recognize the CD/DVD drive, check the BIOS and see if it is recognized there. note: If you have upgraded your computer to Windows 10 or to Windows8 and the drive was working before, but is no longer working correctly, you can save time by starting Hp Dvd Drivers Windows 10 Figure : CyberLink Power2Go error message example Step 1: Using the Hardware and Devices troubleshooter in Windows 7 Windows7 includes a troubleshooter that checks hardware, such as CD/DVD drives, for problems.

For more information, refer to the HP Support document Using Microsoft System Restore (Windows 10, 8) (in English). Hp Dvd Driver Download A new LowerFilters value containing PxHelp20 is listed in the Registry Editor window. If your computer was upgraded to Window 10 or 8, there may not be a software application capable of playing DVD or Blu-ray movies installed on your computer. Make sure you have selected this exact key name.

Do one of the following tasks depending on what is shown on the screen: If a list of filenames and folders is shown on the screen, the disc data is recognized Dvd Drive Not Reading Discs Windows 7 To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected If the drive is still missing after resetting power, check the drive cable connections on desktop computers, or clear the upper and lower registry filters for notebook computers. You may have to restart the computer.

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If other discs of the same type cannot be read, skip to Step 8 to test the drive to see if the drive has truly failed. you can try this out If you are using a desktop computer, continue to Step 4. Hp Laptop Dvd Drive Not Reading Discs If that computer cannot play it, something is wrong with the disc or the other computer's burn capabilities. Dvd Drive Not Detected In Windows 10 Click Change AutoPlay settings.

Insert at least three more software discs in the same manner. http://swusf.org/dvd-drive/hp-laptop-cd-drive-not-working-windows-7.html Sign in to make your opinion count. If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value, and press the Delete key. Next click to open DVD/CD-ROM Drives. Dvd Drive Not Reading Discs Windows 10

Showing results for  Search instead for  Do you mean  or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this If a CD/DVD drive name is listed in BIOS, the BIOS recognizes the device and the problem is most likely software-related. If the discs fail in another drive on another computer, the discs are probably bad. Check This Out Gently remove and reinsert the CD/DVD drive data cable from the connector on the motherboard.

For more information, refer to the "Restoring Windows to a Previous Point" section of the HP support document Using Microsoft System Restore (Windows7). Dvd Drive Not Recognized Windows 10 HP PCs - Drive Cannot Read Discs (Windows 7) This document pertains to HP and Compaq PCs with Windows7. Use the arrow keys to select Device Configuration, then press Enter.

Make sure you have selected this exact key name.

Make sure you have selected this exact key name. Step 4: Reading a disc from a command prompt If your computer cannot read discs, confirm that the drive can read discs from a command prompt. Z7_3054ICK0KGTE30AQO5O3KA3016 hp-feedback-input-portlet Actions ${title} Loading... How To Open Disc Drive On Hp Laptop Windows includes a troubleshooter that checks hardware, such as CD/DVD drives, for problems.

Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the computer for five seconds. Look for a CD/DVD drive entry in the Device Configuration sub-screen. Press the eject button to retrieve the disc and unlock the computer. http://swusf.org/dvd-drive/hp-pavilion-laptop-dvd-drive-not-working.html Use the following steps to help determine if discs or the drive need further attention: Insert a software CD (like a game or business software) into the CD/DVD drive and note

Click Next. Once you have installed the updates or if no updates were available, continue to restore system files. If your drive is unable to read discs that were purchased from a store, those from a music or software company, skip this section and start troubleshooting at Step 1. Once you have checked the BIOS for problems, use the Hardware and Devices troubleshooter to check the hardware for problems.

Make sure that you have tried burning and playing from three different brands of blank discs before troubleshooting the drive. note: If you have upgraded your computer to Windows 10 or to Windows8 and the drive was working before, but is no longer working correctly, you can save time by starting Complementary Content Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum! Figure : Command Prompt Insert a disc that contains files into the drive that is having the problem.

Please try the request again. Note whether or not the list displays for the disc. Find Solutions, ask questions, and share advice with other HP product owners. If the drive is not recognized, continue to replace the PxHelp20 registry value.

If the message "device is not ready" is shown, or the screen fails to update after 30 seconds, the disc or the drive may be bad. Look for a CD/DVD drive entry in the Device Configuration sub-screen. For more information about testing for CD/DVD drive hardware failures, refer to one of the following HP support documents: Desktop PCs: Testing for Hardware Failures (Windows 10, 8) (in English) Notebook Then click the Software - Multimedia, and Software - Solutions links and look for any available recording software updates, for example CyberLink Power2Go update.